Policies & Liabilities
Shipping Liability Limitations
Infinitec is bound to the rules and regulations of our courier partner when it comes to shipping and product delivery. Once FedEx receives the package from us, the liability of the package no longer lies with Infinitec. Infinitec will not refund or reship any package that has been marked as "Delivered" by the courier company even if recipient claims non-receipt. It's possible that the package may have been left with the neighbors, behind the bushes, in the garage, etc. We suggest that the recipient contact the courier to verify where the parcel was delivered.
Wrong or Incomplete Shipping Addresses
It’s your responsibility to provide us with a complete and accurate shipping address. If you have specified an incorrect or incomplete address, your shipment may be delayed or may not arrive at all. In some cases we may be able to re-route your shipment back to you while in other cases we may have to get the shipment returned to Infinitec and re-shipped again. This may cause delays to your shipment as well as incur additional costs. Infinitec reserves the right to pass any re-routing or re-shipping fees back to you if this occurs. You will be notified by e-mail if this happens.
International Taxes and Tariffs
Our prices do not include taxes, import duties or other tariffs imposed by your country of residence. Such charges are the responsibility of the customer and you may be required to pay these fees to the courier, as applicable, upon delivery. Charges may include duties or taxes charged by your local government for importing a product. Infinitec will not pay for or refund any of these costs.
Order cancellation
Once a purchase order has been placed it can be cancelled within a 24 hour window. Once the order has been processed and moves to the shipping process it may no longer be cancelled. Order cancellation requests can be made by sending an email to sales@infinitec.com
Acceptance
By placing a purchase the client acknowledges, understands and accepts the above terms.
Follow us on