Fulfillment Process
IUMs can be purchased online through the Infinitec website. This is an easy and convenient way to get your IUM no matter where you live and requires a simple and secure process that can be completed via our e-shop. Simply follow the online instructions which will guide you through the ordering, shipping and payment steps. Once you have finalized your purchase you will receive an automated email notifying you of your successful purchase. Your order will then be sent to one of our fulfillment team members for processing. Infinitec will process all orders within two to five business days. Once your order is processed it will be shipped to you via courier and a member of our sales team will email you the airway bill (AWB) number of your shipment so that you can track it online.
Shipping Policies
We use FedEx International Priority® for international orders. Shipping costs are presented to you during the ordering process allowing you to know these before you finalize your order.
All orders are shipped from the United Arab Emirates and shipping charges are applied based on the final destination for your order. We ship to most destinations in North America, Europe, Middle East and Asia at a flat fee of $10 per unit. However, other countries may experience slightly higher shipping charges. For a full list of the countries we ship to and our shipping charges per country please visit the Shipping Rates section.
Package Tracking
Once your order has been processed it will be shipped by courier. You will receive an email with your AWB number so that you can track your shipment from the minute it leaves our warehouse to the moment it reaches your door.
Transit Times
Transit time varies by location but generally ranges between two to three working days for most countries in North America, Europe, Middle East and Asia. However, some countries may require a longer transit depending on your location. A member of our sales team will inform you of the estimated transit time when your order is processed.
Shipping Delays
When orders reach their destination country they may be subject to customs clearance procedures which can cause delays beyond the original delivery estimates. Although we place high priority on shipping your order as soon as possible, please note that we can make no guarantees on delivery times since external circumstances may sometimes cause delays while the shipment is in transit.
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